How we are doing
Compliance and regulation, performance figures and benchmarking, impact on communities and more can be found in this section.
Monitoring our performance
Effective performance management and our customer scrutiny arrangements help to drive VfM in our service delivery. The scrutiny panels scrutinise services and work with the boards of management and staff to improve services where they do not meet customers’ needs or our standards of service. Scrutiny videos : part 1 :: part 2 :
Performance is reported to customers quarterly via our websites