Detailed performance

We aim to provide excellent services to our customers.
We work hard to improve our services year-on-year.

We believe that to achieve and maintain this we need to constantly monitor our performance in key areas and compare ourselves against other similar landlords.

Working with our customers, we set performance targets which we report to our Board, committees, customers, the Tenant Services Authority (TSA) and the Homes & Communities Agency (HCA).

You can find out more information how we are performing in each of our partner associations by following the links below: