About us

WM Housing Group is a business on the move. Since the formation of West Mercia Homes in 1998, we have grown steadily through careful alliances and acquisitions. We now employ over 1,000 members of staff and manage more than 30,000 homes across Herefordshire, Worcestershire, Birmingham, Coventry and the wider West Midlands. We’re a strong, innovative and reliable partner in a climate of change and opportunity.

We believe in providing decent homes and delivering much more than just housing:

  • Our strength is our experience, expertise and reliability that comes from working together
  • Our aim is to be more than a landlord by creating places where people are proud to live and work
  • Our commitment is to provide high-quality homes for all tenants, leaseholders and shared owners.

Through our membership and leadership of the Spectrum Partnership, we are one of the region’s leading housing developers.

WM Housing Group Limited is a Charitable
Registered Society in England, number 28654R.

Our registered office is

4040 Lakeside
Solihull Parkway
Birmingham Business Park
Birmingham
B37 7YN

Family Housing Association (Birmingham) set up by CHAS, the Catholic Housing Aid Society

1964

Harden Housing Association established

1968

St. John Kemble Hereford Association established. The association takes its name from an English Roman Catholic martyr

1972

Worcestershire Housing Association is established

1974

Harden Housing Association and St. John Kemble Hereford Housing Association boards form West Mercia Housing Group

1998

Optima Community Association created as a partial stock transfer of five city centre estates from Birmingham City Council

1999

Worcestershire Housing Association joins West Mercia Housing Group

1999

SHYPP (Supported Housing for Young People Project) is set up to deliver a new project for 16-25 year olds

1999

Coventry City Council transfers their housing stock to form Whitefriars Housing Group

2000

Worcestershire Housing Association changes name to Nexus Housing

2003

Whitefriars creates the Homeworks brand for their repairs service

2004

SHYPP became part of St. John Kemble Hereford Housing Association

2004/2005

St. John Kemble Hereford Housing Association changed their name to Kemble Housing

2005

West Mercia Homes was established with the stock transfer of Harden, Nexus and Kemble properties

2005

West Mercia Housing Group appointed as government Homebuy Agent (Home2Own) for Herefordshire and Worcestershire in the next 3 years

2005

Spectrum Development Partnership launched and West Mercia Housing Group is the lead partner.

Repairs contact centre for Harden, Kemble and Nexus established

2007

Whitefriars joins West Mercia Housing Group

2008

A repairs contact centre lauched for Whitefriars customers

2009

Kemble's MediaSHYPP project launches as a social enterprise

2010

West Mercia Housing Group changes name to WM Housing Group

2010

West Mercia Development Ltd (WMDL) operating as Signature New Homes

2011

Harden Housing Association merges with Optima Community Association

2012

Optima Community Association joins WM Housing Group.

WM Housing Group secure bond investment of £160m

2012

West Mercia Homes formed as a legal entity responsible for Kemble, Nexus and Harden properties. Known to customers as Kemble, Nexus and Optima

2013

Family Housing Association (Birmingham) joins WM Housing Group

2014

Customer service centre relocates to our new central services office at 4040 Lakeside, Birmingham Business Park.

We begin to reshape our services, encouraging those who can, to self-serve online, freeing up time for colleagues to support customers in their neighbourhoods.

2015
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