Customer service centre

We're not a typical customer service centre

 salary £19,909 a year

Are you passionate about customer service?
Do you thrive in a fast paced environment?
Can you actively listen to resolve an enquiry?

Our customer service adviser roles are ideal if you like variety, helping people and making a difference to people’s lives. You’ll be dealing with a wide range of calls – people will be reporting repairs, paying their rent, or seeking our help because of anti-social behaviour or financial issues. You will also be dealing with business calls and updating our systems.

And as an added bonus, we do not open on bank holidays or at the weekend.

Excellent customer service

We are fully accredited with the CCA.

Our offices

WM Housing Group office at 4040 Lakeside
WM Housing Group office at 4040 Lakeside

We only moved in a couple of years ago and we’ve taken a lot of care to make sure the offices are furnished and decorated to a high standard. There’s a large canteen with free tea and coffee plus TVs, breakout areas across all our three floors and a prayer / welfare room.

Food vans visit us throughout the morning so if you feel like a fresh coffee, want lunch from M&S or treat yourself to a hot panini, you can.

There’s free parking on-site or in our overflow car park a minute away.

Our location

We’re based on the Birmingham Business Park which is home to over 200 companies and has a thriving events calendar that includes independent food vans on a Friday, a visiting beautician and therapist, Pilates and walking clubs. There’s a great cafe on site, a WHSmith, dry cleaners and a nursery.

Location map and directions for offices at Birmingham Business Park  (PDF)

Want to find out more? Come and meet us on Monday 12 March from 2pm to 7pm

Register you interest by emailing your details and the time you would like to attend to

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