Our annual report for 2016-2017 is out now. Find out more here.
Scrutiny panel – The latest area our panel of customers have taken a close look at is our repairs service. All their report are discussed with managers and then go to our Board of Management.
Family and Optima have 3 customers panels:
People panel – focuses on services which support customers sustain their tenancies and any service that has a direct impact on the welfare of the individual.
Property panel – look at any issues concerning the management of properties.
Places panel – look at services which impact the management of neighbourhoods, estates and the environment where customers live.
Contract monitors – keep an eye on our cleaners and grounds people to let us know how our contractors are performing and help us review services. If you want to join a dedicated group of residents and help ensure that the area you live in is always kept to the best standard please contact us.