Get involved with Family and Optima

Our annual report for 2016-2017 is out now.  Find out more here.

Scrutiny panel – The latest area our panel of customers have taken a close look at is our repairs service. All their report are discussed with managers and then go to our Board of Management.

Family and Optima have 3 customers panels:

People panel –  focuses on services which support customers sustain their tenancies and any service that has a direct impact on the welfare of the individual.

Property panel – look at any issues concerning the management of properties.

Places panel – look at services which impact the management of neighbourhoods, estates and the environment where customers live.

Contract monitors – keep an eye on our cleaners and grounds people to let us know how our contractors are performing and help us review services.  If you want to join a dedicated group of residents and help ensure that the area you live in is always kept to the best standard please contact us.


If you’d like to find out more about any of our projects or would like to get involved please contact or call us on 0300 7906 560.

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