Looking for a home?
Do it online
With our My Account service you can:
- Request a repair
- View your repairs history and check or amend your appointment
- View your rent account balance
- Make an enquiry
- Report an incident or just give us some feedback
- Change your personal details and household information
If you have forgotten your log-in details, you can reset your password or request a username reminder.
Our Customer Service Advisers are available to take your calls from 8am to 6pm, Monday to Friday.
- Family and Optima 0300 790 6560
- West Mercia Homes 0300 790 6531
- Whitefriars 0300 790 6533
- Business callers 0300 790 6555
- SHYPP 0300 561 0140
For emergency repairs outside these hours, contact us on the numbers above and your call will be diverted to our emergency response team.
You can email us at email@example.com
What will a call to us cost?
Calls to 0300 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.
These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.
So, if you buy a bundle of minutes with your mobile phone, a call to our customer service centre will be free, assuming you haven’t used up your allowance for the month.
If you have a landline contract with free calls, your call will be free to us during those times.
Need to see us in person?
Visit our office locations page. Please note that our office at Birmingham Business Park does not have a customer service access point.
If you have a media enquiry, please visit our media centre page for more information.
4040 Lakeside, Solihull Parkway, Birmingham Business Park, B37 7YN.
How do I access the NGT service?
You can download the NGT Lite app free for computers from the Next Generation Text Service website. For Android smartphones and tablets, the app can be downloaded from the Google Play Store and it can be downloaded from the Apple Store for iPhones and iPads. There is no app currently available for Windows smartphones. For more information visit the Action hearing loss website.