Looking for a home?
With our new My Account service, you can:
- Request a new repair
- View your repairs history and check/amend your appointment
- View your rent account balance
- Make an enquiry
- Report an incident or just give us some feedback
- Amend your personal detail and household information
If you have forgotten your log in details, you can reset your password or request a username reminder.
If you have a media enquiry, please visit our media centre page for more information.
4040 Lakeside, Solihull Parkway, Birmingham Business Park, B37 7YN.
Customer service centre
- Family and Optima 0300 790 6560
- West Mercia Homes 0300 790 6531
- Whitefriars 0300 790 6533
- Business callers 0300 790 6555
- SHYPP 0143 2374 320
Our opening hours are changing until Monday 28 August
We’ve reduced our opening hours slightly during August so that we can train our advisers. Our revised opening hours are:
Monday to Friday, 8am to 6pm.
If you have an emergency outside of these hours, you will be transferred to our out-of-hours service. You will get help with your emergency and they will let us know you called so we can follow this up with you when we get back.
Our trained Customer Service Advisers will check and discuss your rent account, even if you are calling about something else. We also have trained advisers on hand to help with any debt or money issues.
What will a call to us cost?
Calls to 0300 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.
These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.
So, if you buy a bundle of minutes with your mobile phone, a call to our customer service centre will be free, assuming you haven’t used up your allowance for the month.
If you have a landline contract that says all calls are free during certain times, then if you call us during these times, a call to us will be free.
Need to see us in person?
Visit our office locations page. Please note that our office at Birmingham Business Park does not have a customer service access point. Please visit your local office for everything relating to our work and homes.