Tenant rights and responsibilities

The tenancy agreement we both sign sets out the legal responsibilities of the tenant and the landlord. When you sign the agreement it means you accept all the terms of the tenancy agreement. It is very important that you read it carefully and understand it before signing it. Keep it in a safe place so you can check it if you need to.

If you are not sure about anything in your tenancy agreement your housing officer will be able to help you.

  • Live in your home without disturbance from us as long as you keep to your tenancy agreement.
  • Stay in your home unless a court says you must leave.
  • Receive services including repairs and other services you may pay for.
  • Set a rent which is reasonable and offers good value for money.
  • Offer an effective repairs service.
  • Keep your home in good repair.
  • Respect your privacy.
  • Look after information held about you
  • Investigate and respond to complaints
  • Keep the outside and any common part of the building in a good state of repair.
  • Keep you informed and consult you about:
    • New maintenance programmes
    • Changes to services or management arrangements
    • Changes to practice or policy
  • Pay your rent on time
  • Use the property as your only home and as a home
  • Move into your home at the start of the tenancy
  • Not move out or sublet your home without our permission
  • Ask us before using some of your rights as a tenant. For example passing on your tenancy
  • Pay your utility bills such as gas, electricity, water and council tax.
  • Not allow you home to become overcrowded.
  • Let us know if you are going to be away from home for more than 28 days. If you don’t know we may think you have left the property or fallen ill.
  • Keep the inside of the property clean and in good decorative order.
  • Keep your gardens tidy and free from rubbish. Do not allow your garden to become overgrown as this can become a health and safety hazard.
  • Repair any damage caused by you, your family or visitors.
  • Pay for any damage done to the property.
  • Report repairs quickly.
  • Allow our employees or contractors into your home to do repairs work.
  • Allow our gas inspectors into your home to service our gas appliances
  • Ensure that you, your family or visitors do not cause nuisance, annoyance or harassment to neighbours. For example by always making lots of noise.
  • Not harass, assault or abuse anyone in your household or neighbourhood, our staff or contractors,
  • Ask permission to keep pets at your home and keep them under control. We sometimes allow animals to be kept in blocks of flats if the owner can access their home without using the common areas. This rule does not apply for registered assistance dogs. You must not keep any dangerous animals, livestock, poultry or bees.
  • Not use or have illegal drugs in your home.
  • Give us at least one months notice in writing if you want to end your tenancy.
  • You must pay rent until the end of the notice period and return your keys to us on the day you leave. You must leave the property clean and in good decorative order. No items should be left in the property. If you leave without giving notice you risk losing any belongings left behind.
  • Being able to buy or acquire your home
  • Passing on your tenancy to someone else
  • Passing on your home when you die.
  • Sub-let part of your home and take on lodgers.
  • Make improvements to your home.
  • Carry our repairs if we fail to do so.
  • Have a pet
  • Install a satellite dish
  • Make improvements to your home
  • Take in lodgers or sublet part of your home
  • Make changes or add someone to the tenancy.
  • Remove trees, shrubs, bushes, or garden walls.
  • Display signs, advertisements or flags.
  • Fit laminate or wooden flooring
  • Cultivate, fence off or restrict access to any parts of the common areas.
  • Build, construct or place any building or other structure in the common areas
  • Store personal items (including washing lines or laundry) on balconies
  • Plant any tree or shrub which may grow more than 2 metres high.
Print this page