Support & Wellbeing

Tenant Support & Wellbeing Service

The Tenant Support and Wellbeing Service is a free, independent service which gives you 24/7 access to confidential telephone counselling, advice and support.

You can get help with:

  • Mental health and wellbeing
  • Family matters
  • Relationships
  • Managing debt
  • Workplace issues
  • Your rights as a consumer and much more.

Confidentiality is everything. The service is run confidentially and independently. You don’t have to give any personal details and your landlord will not know that you have used the service, or what you have used it for.

Access is easy


  • Freephone: 0330 094 5593
  • Outside the UK: +44 (0)1452 623 243
  • Minicom: 01452 62 3227


Visit our secure website: and log in with your username and password:

  • Username: tenantsupport
  • Password: wellbeing

There is no limit to the number of times you can use the service.

Other support we offer includes:

We believe that all our customers have a right to live free from the fear of harassment, violence and abuse.

Are you experiencing domestic abuse?

If you answer yes to one or more of these questions you may be experiencing domestic abuse.

  • Are you afraid of your partner?
  • Do you feel isolated, bullied or belittled?
  • Does your partner cut you off from friends or family?
  • Does your partner verbally abuse you?
  • Do you feel as if you are walking on egg shells?
  • Do you change your behaviour to avoid triggering an incident?
  • Does your partner threaten you or your children?
  • Does your partner control the money?
  • Does your partner force you to have sex or make unreasonable demands?
  • Does your partner accuse you of being unfaithful?
  • Does your partner say you are useless and couldn’t cope without them?
  • Does your partner have sudden changes of mood which dominate the house?
  • Is your partner charming one minute and abusive the next?
  • Are you afraid to make your own decisions?

It may be difficult, but try to put some money aside and ask a trusted friend to keep it safe.

Ask your friend to keep some clothes for you and any children. If appropriate, talk to a solicitor regarding an injunction (Court Order) and child custody issues.


Try to speak to someone for advice on how to leave safely – doing it with the support of services is vital.

Leaving may be one of the most risky times for an increase in violence and abuse.

National Women’s Aid, Domestic Abuse Helpline,or the Domestic Abuse Units at police stations can all help – you don’t even have to tell them your name until you are ready.


It is emotionally damaging for children to live in a home where there is domestic abuse.

People experiencing domestic abuse often worry what will happen to their children if they tell someone. You will be supported to make sure that they are protected. There is help for you and your children to be safe and reduce the risk.

It is important for you to know that:

  • people will believe you
  • you are not alone
  • it is not your fault
  • you have the right to feel safe and live free of abuse.

Living with the abuse

Keep a diary of the abuse as you may need it later.

Think about how to get out of the house if the situation becomes violent and arrange a safe place to go, for example to a friend or family member you can trust.

Collect or copy important documents like birth or marriage certificates, bank or mortgage details, medical cards, National Insurance numbers and any papers relating to your children.

Who can help?

Emergency numbers and Domestic Violence Helpline

  • The police, ambulance and fire brigade 999 (freephone, 24 hours)
  • National Domestic Violence Helpline 0808 2000 247 (freephone, 24 hours) Run in partnership between Women’s Aid and Refuge.

Ambition Coventry

Ambition works with anyone aged between 16 and 29 that lives in Coventry and isn’t in any form of employment, education or training (NEET).

With 20 partners on board, Ambition can support you in a range of ways, including:

  • self-development and confidence building
  • careers advice
  • 1-2-1 support
  • training and qualifications
  • work experience and paid placements
  • traineeships and apprenticeships
  • business start-up support

The project is aiming to work with over 2,400 young people to help them achieve their ambitions and realise their potential.

Ambition Coventry is a Youth Employment Initiative funded through the European Social Fund.

For more information and to apply, please contact us.

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