Think green

WM is committed to providing energy-efficient homes and supporting low-carbon living for its customers and communities. Through our own premises, working methods, partners and suppliers, we also strive to be an environmentally aware, green business.

We have a group-wide sustainability strategy, which sets targets to reduce our carbon footprint and environmental impact. We are also measuring our progress through the housing sector’s SHIFT accreditation, which will verify our actions and improvement as well as allowing us to benchmark against others in the sector: To help us, we have a wide and growing range of partnerships, including:


Electrical Safety First offers some simple energy saving tips to help keep costs down.

For more ideas on how to save energy and details of how we can help, see the links below or contact Bernadette McCullagh, Sustainability Co-ordinator on 0300 7906 555.

We strive to make homes and other buildings as energy efficient as possible. Measures include:

  • external, loft and cavity wall insulation
  • condensing boilers and thermostatic radiator valves.
  • solar panels
  • air source heat pumps
  • rainwater harvesting
  • low energy lighting.

We actively seek new funding and technologies to support further energy efficiency.

Energy used at home accounts for more than a quarter of all UK Carbon Dioxide emissions, which contribute to climate change. Making your home more energy efficient will cut both carbon emissions and bills. Request a smart meter from your energy supplier

Smart meters = no need to access a shared meter cupboard. The benefits of smart meters are also: reduced energy bills & better payment flexibility. Smart pre-pay meters can be topped up by phone, text, online, or cash – no more cards or keys.  If you haven’t already got a smart meter and would like one, speak to us for advice on: 0300 7906 555 or see our smart meter page.

To do this, you can:

  • Turn down the heating thermostat – just 1°C could take up to 10% off your bill.
  • Close curtains at night to stop heat escaping through windows.
  • Tuck curtains behind radiators to keep heat in.
  • Use the 30°C setting on your washing machine.
  • Put a full load into the washing machine.
  • Switch lights off when you leave a room.
  • Use long-life, low-energy light bulbs.
  • Switch off appliances off completely, rather than leaving them on standby.
  • Use WM’s energy comparison service to review your gas and electricity supplier.

In the first instance, please contact us to find out who can help you reduce your energy and water bills, on: 0300 7906 555 or – but also see:

Useful links:

To reduce the amount of waste going to landfill, you can:

  • Keep a recycling container next to your waste bin.
  • Freeze food you won’t eat in the next few days or try different recipes for leftovers.
  • Using paperless, online billing.
  • Avoid junk mail by registering for free with the Mail Preference Service.
  • Reuse plastic carrier bags or switch to reusable fabric shopping bags.
  • Compost food and garden waste.

To play our part in reducing waste, we:

  • Offer energy advice services, events, visits and information through our websites, newsletters and rent statements.
  • Use recycled materials for improvements.
  • Recycle rubble from demolition.
  • Re-use tree chippings as much for shared gardens.
  • Recycle materials from heating systems when they’re replaced.
  • Recycle glass, plastic, paper, batteries, toner and printer cartridges.
  • Donate leftover decorating materials and unwanted furniture to local charities.
  • Recycle or safely dispose of IT and electrical waste and office furniture.

To save water and money on water bills, you can:

  • Make sure taps are turned off properly.
  • Only boil as much water as you need in the kettle.
  • Put lids on saucepans and only use enough water to cover the food.
  • Take a shower instead of a bath.
  • Turn off the tap while brushing your teeth or shaving.
  • Wash vegetables in a bowl rather than under a running tap.
  • Use waste water from washing up on your garden or house plants.

To help residents reduce water use and bills, we:

  • Fit dual flush cisterns and water-efficient showers as standard.
  • Work in partnership with local water companies to reduce water use through:
    • water saving tips
    • water saving devices
    • installing water meters
    • offering low-use tariffs to eligible households
    • debt support services.

Useful links:

To reduce the environmental impact of your travel and save money, you can:

  • Use public transport.
  • Share car journeys.
  • Join a car-sharing scheme.
  • Cycle or walk.

WM is doing its bit by:

  • Using fuel-efficient, low-emission vehicles for our repairs service.
  • Training staff in fuel-efficient driving techniques.
  • Working with Network West Midlands to promote sustainable travel for people seeking work and other sustainable travel tickets and offers.
  • Promoting local cycling schemes and training
  • Creating sustainable travel plans for staff.

Useful links:

We provide a free energy comparison for WM residents, plus help with switching utility suppliers and a wide range of information, home visits and advice.

Staff are trained in how to spot the signs of fuel poverty and refer people to relevant advice services. We also employ a number specialist energy advisors.

To find out more, please call us on 0300 7906 555.

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