Bogus WM Housing ‘officials’

Bogus ‘workmen’ claiming to be from WM Housing Group are operating around our homes. They claim to be carrying out work on our behalf and may ask for a payment up front.

Police advice

We urge you to remain vigilant and report all suspicious behaviour to the police. Please look out for elderly/vulnerable relatives, friends and neighbours and pass on our safety messages.

Always be on your guard when anyone you’re not expecting – man, woman or child – turns up at your door.

Bogus ’officials’ and ‘workmen’ may be smartly dressed and claim to be from any of Whitefriars, Family Optima, West Mercia Homes, the council, gas board, health authority, a charity or other organisation.

Bogus ’workmen’ may say that they need to come in to check something or make urgent repairs. You also need to be careful of callers who offer to make building repairs or tarmac your drive. Often they’ll ask for money in advance; they may even offer to drive you to the bank to withdraw money to pay them.

Don’t be afraid to ask for ID. Genuine callers will normally make an appointment first and will carry identification with their photograph on.

If someone calls at your door:

  • Check to see who it is by using the spy hole if you have one, or look through a front window. If you have any suspicions at all, don’t open the door.
  • Watch out for anyone who says they’re in a hurry. Don’t let them pressure you.
  • Always put the chain on before you open the door. (If you don’t have a chain it’s a good idea to get one – they don’t cost much)
  • If you don’t know the caller, ask to see their identity card. Check it carefully, and keep the chain on while you do this. Genuine callers won’t mind if you close the door while you do this.

If you’re not sure, ask the caller to come back later. You can then check their story by phoning us on 0300 790 6555 or the company they claim to represent. Look up the number yourself. Don’t rely on the telephone number on their card as you don’t know who is on the other end of the phone.

Bogus callers sometimes work in pairs. Beware of one distracting you while the other steals your property. The best practice is not to let them in.