Wednesday, 02 July 2014
Staff at a Herefordshire-based housing association are celebrating after achieving record year-end performance figures.
Kemble Housing has successfully maintained its reputation as being one of the nation’s highest performing associations when it comes to reallocating void properties. On average, empty homes were brought back into use after only 13 days, exceeding the top national target of a 20 day turnaround.
Acting on feedback given by its customers, Kemble has also improved the quality of its repairs service, with contractor RM Caldicotts carrying out 100 per cent of emergency repairs on time and keeping to 100 per cent of their appointments.
Managing Director, Sam Pratley, said: “With social housing in short supply across the county, it was key for us to ensure that our existing properties remained well managed and vacant for as short a period as possible.
“Kemble has consistently been one of the best associations in the whole country in ensuring that its properties are well utilised and this year was no different. Despite significant changes to welfare benefits, the amount of unpaid rent is also incredibly low, far exceeding targets set.”
This strong performance means that Kemble Housing, part of WM Housing Group, has the resources to continue investing in the building of new affordable homes in Herefordshire. There are currently 12 new family homes being built on Sufton Rise, Mordiford, and 18 in Smallbrook Gardens, Ross-on-Wye.
Assistant director, Karen Pritchard, said: “I am absolutely delighted with Kemble’s performance this year; we are grateful to our partners and staff members for the tremendous effort they have put in.
“As an organisation, we are committed to helping support some of the most vulnerable people in the county, and our continued high performance means we are much better placed to do this.”
As well as offering housing, Kemble also offer customer support such as help getting on online, help with skills and employability, information about healthy lifestyles, and support for young people through SHYPP, who have recently been shortlisted for a national Housing Heroes award.02/07/2014?