Changes to benefits

The government is changing the way that many benefits and tax credits are paid and how much money people are entitled to.

If you are claiming benefits or tax credits now or could be in the future it’s important that you understand the changes and how they could affect you.

If you need more information or feel you would like some support, we have money advice officers. If you would like to talk to someone please contact our customer service centre to ask for an appointment.

You can also get advice from the Money Advice Service who provide  free and impartial money advice, set up by government at the Money Advice Services

The government is replacing some benefits for people who are working age with one new benefit called Universal Credit.

Universal Credit is replacing Housing Benefit, Income Support, Job Seekers Allowance, Employment Support Allowance, and Child and Working Tax Credits.

Universal Credit (UC) is being introduced gradually so at the moment it mainly affects people who are claiming for the first time. But more and more people will have to claim UC as it is rolled out.

If you do not receive UC yet you will be getting your benefits paid separately from different places. For example Tax Credits are paid by the Inland Revenue and Housing Benefit is paid by your local council. Universal Credit joins all these benefits together into one monthly payment.

There are two big changes that will happen when your Universal Credit starts:

  • Payments are made once a month in arrears
  • If you get Housing Benefit you can choose to have your benefit paid directly to us. However under UC unless you are vulnerable or in arrears you will no longer be able to make that choice. The part of your benefit that helps you pay your rent will be paid to you as part of your Universal Credit payment. You are then responsible for paying your rent directly to us. You must manage your benefit to make sure that you pay the rent on time or you may lose your home.

You can find out more on universal credit

To find out more about making a claim a for Universal Credit

The government has put a cap on the overall amount of benefit an out of work household can receive.

The cap was £350 a week for a single person and £500 a week for a family but the cap is going down to £258 a week for single people and £385 a week for a couple. This change is happening gradually from November 2016.

The benefit cap does not affect households that get Disability Living Allowance, Working Tax Credit, War Widows pensions or certain carers and guardians

The cap on benefits includes any housing benefit or help with housing costs through Universal Credit you are entitled to.

If your benefit is capped your housing benefit will be cut by the amount you are over the cap.  Your council will write to tell you if your housing benefit is being cut because of the benefit cap.

You must make sure that your rent is paid in full so if your benefit is capped you will have to pay the difference yourself out of your income.

You can find out more at

Council Tax Benefit to help you pay your Council Tax is paid by Local Authorities and each one decides its own scheme. Please contact your local council for more information.

The government has changed the rules which mean your Housing Benefit or the housing element of Universal Credit is cut if you have more bedrooms than the rules say you need. This change is called under occupation charge or is sometimes known as the bedroom tax.

If you have one spare room your housing benefit will be cut by 14%, if you have two or more spare rooms it will be cut by 25%.

If your Housing Benefit or the housing element of Universal Credit is cut you will have to pay the difference yourself out of your benefits or wages.

Who will be affected?

  • People of working age who are under occupying their homes and claiming Housing Benefit or the Housing element of Universal Credit.

You can find out how many bedrooms you are allowed at

What can you do?

If you feel you can’t afford to pay the extra amount and want to move to a smaller property please see our section on Find a Home

You can also register an interest in exchanging your property on

You may also want to consider taking in a lodger but before you do this please take advice as this could affect your other benefits.

You may also be able to apply to your local council for a Discretionary Housing Payment to help to pay the under occupation charge. For more information please contact our customer service centre.

1. Get a benefits check

Make sure that you are getting all the benefits that you are entitled to. You can do a benefit check at

2. Look at your monthly budgeting

As it’s paid once a month you may need to change the way you organise your money. If you are worried about budgeting visit the Money Advice Service.

3. Get a bank account

Having a bank account is important so that you can have your benefits and wages paid in and use it to pay your bills.

4. Set up direct debits

Direct debits are one of the best ways to make sure that your bills are paid on time. The easiest way to set up a direct debit is to contact our customer service centre who will set it up for you over the phone.

5. Paying off any debts, especially rent and other priorities

It’s important to get your finances in order and get any debts under control.

6. Get online

Being online and being able to use the internet has never been more important. All Universal Credit claims will need to made online.

7. Getting into employment

Universal Credit aims to make sure that moving into work or extending your working hours will leave you with more money.

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