Pay my rent

There are lots of different ways for you to pay your rent and service charges, including online payment through allpay.

All payment methods are free except for the allpay 24 hour payment line which charges 7p a minute plus your standard network rate.

Online

Through allpay. You will need your rent card and your debit card to make the payment.

allpay mobile app

The allpay app is available to download from the Apple Store and Google Play.

By using your rent
card

Your rent card is the plastic card that you were given which has your rent reference number on it. Just have your card handy and you can pay at any of the places listed below using cash or your debit card.

Post Office and Paypoint outlets 

There are a number of these in local shops and garages. Look out for the signs. You may find them more convenient than other places as they often stay open for longer and at weekends. At each of these:

  • To make a payment by rent card you simply hand your rent card to the person behind the counter.
  • They will swipe your card through an electronic reader and key in the amount of your payment and you pay them this amount.
  • Make sure you keep your receipt.

 

Standing order 

Setting up a standing order is a simple way of paying your rent. Once your bank or building society has received the forms they will make the payments to us automatically. If your rent changes you will need to contact your bank or building society to advise them of any increase or decrease in your rent.

Over the phone using your debit card 

During office hours please ring our Customer Service Centre or you can ring our 24 hour Payline on 0844 557 8321 (This number charges 7p per minute, plus your standard network rate).

Direct Debit is a great way to make sure your payments are on time. We can set this up easily for you over the phone.

You are in control of a Direct Debit and we will tell you in advance of any changes. You can choose the day you want the Direct Debit to be taken from your bank account and the payments can be weekly, fortnightly, 4 weekly or monthly. Contact the customer service centre and we will be able to set up the Direct Debit for you over the phone.

Why use Direct Debit?

  • It’s easy to set up.
  • You will get 10 days notice of any changes to your payments.
  • We can set up a Direct Debit for you over the phone.
  • You can cancel your Direct Debit in writing to your bank/building society and us.
  • You do not have to worry about paying in person every week/month.
  • You are protected by the Direct Debit guarantee.

Your payments

Payments can be weekly, fortnightly, four weekly or monthly. You can choose which day/date you want the Direct Debit to be taken from your bank.

Payments must be made in advance, maintaining a clear account at all times.

Your payments will be calculated and you will be notified of your payment amount at least 10 days prior to the first payment.

Please keep paying your rent until you have received notification that your Direct Debit has been set up.

If you have a rent debt, you can pay by Direct Debit.

The Direct Debit guarantee

This guarantee is offered by all banks and building societies that take part in the Direct Debit scheme. The efficiency and security of the scheme is monitored and protected by your own bank or building society.

If the amounts to be paid or the payment dates change we will notify you 10 working days in advance of your account being debited or as otherwise agreed.

If an error is made by ourselves or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid.

You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please also send a copy of your letter to us. This guarantee should be retained by the payer.

What does it mean? 

Your payment needs to be made, before the day, or on the day it is due. Your account should never be in debt. This rule also applies if you are in receipt of Housing Benefit.

  • You can choose to pay your rent weekly, two weekly, four weekly or monthly as long as you pay on time and the right amount. This means paying at the start of the week, two weeks, four weeks or month, and paying the full amount so that your account does not go into debt before you make your next payment.
  • If you have a credit on your account, a refund will only be made if, after the refund your account is still in credit or clear, and will not go into debt before your next payment is due.
  • Housing Benefit rent payments are paid four weeks in arrears. If all or some of your rent is paid by Housing Benefit, you will need to make payments so that your rent account is always in credit or clear, it should not be in debt.

We accept that many of our customers cannot pay their rent on time in one go. You may be able to pay by instalments to help you manage this change. Please contact us to agree how much you can pay.

Some customers are paying their rent regularly, but not on time in accordance with their tenancy agreement. This means that they go into debt between their payments, and their home is at risk.

Why?

Many of our customers will be affected by the changes to benefits for working age people. Most customers in receipt of Housing Benefit have been used to payment of rent in arrears, but as it has been paid directly to us by Housing Benefit, we have accepted this. For those working age customers who will move to Universal Credit, Housing Benefit will no longer exist. Housing costs will be paid to the customer with other benefit monies in one monthly payment. Customers will be responsible for paying their own rent. Moving now to paying on time, you will be less likely to fall into debt when the change happens. Even if you are not affected by the benefit changes, you may experience other changes in your life that affect your household finances. For example, you may lose your job, there may be a change to who you live with, or you may become ill. If your rent is paid on time, you will be able to cope better with any changes.

Here are some examples of what payment on time should look like on your statement, using an example rent of £100 a week. Your account should always be in credit (cr) or clear (£0.00).

I pay my rent every two weeks 

Week Charges Payments Balance
1 £100 £200 £100 cr
2 £100 No payment £0.00
3 £100 £200 £100 cr
4 £100 No payment £0.00

I pay my rent every four weeks, or monthly

Week Charges Payments Balance
1 £100 £400 £300 cr
2 £100 No payment £200 cr
3 £100 No payment £100 cr
4 £100 No payment £0.00

I pay my rent monthly

Week Charges Payments Balance
1 £433.34 £433.34 £0.00
2 No payment £0.00
3 No payment £0.00
4 No payment £0.00

The rent free weeks for the 2016/17 financial year are

  • 29 August 2016
  • 19 December 2016
  • 26 December 2016
  • 27 March 2017
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