Report it

If you are a customer, the best way to report a problem is to use My Account.

You told us that your top areas of concern are repairs, anti-social behaviour and the need to give us feedback, so we’ve gathered all that information for you in this section.


In this section we explain who is responsible for looking after your home, how we schedule repairs and when we charge for repairs to be carried out.

Complaints and feedback

We welcome feedback from all of our customers and will share with you how we have listened and made improvements as a result of what you have told us.